Shipping & Returns

We have a 7 day return policy, which means you have 7 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
 

​Please note:

• For all orders, a shipping fee of INR 99 will be charged on every item returned.
  If the item is sent by you, there will be no deductions in the refund amount.

• There will be no shipping fee deduction on size exchange requests.

• Unfortunately, we cannot accept returns on sale items or gift cards.

 

How can I return eligible products?

• You can simply login to your One in a Melon account and fill up a Return Request Form.

• Alternately you can call/Whatsapp us on +91 9619036034 or email us at wecare@oneinamelon.in within 10 days of receiving the product. Please mention your order number and the product you want to return in the email.

• For pincodes that do not have the reverse pickup facility, you would need to send the products back to us at your own expense.
  Return address: One in a Melon Home, 1604, Vinca, Nahar Amrit Shakti, Chandivali Farm Road, Andheri East, Mumbai - 400072, Maharashtra

 

When will I get my refund?

• Once we receive the return, the product(s) will go through a quality check

• After the product passes the quality check, we will issue a refund to the original mode of payment

• For all orders, a shipping fee of INR 99 will be charged on every item returned.
  If the item is sent by you, there will be no deductions in the refund amount.

• It may take up to 7-10 business days for the refund to reflect in your account

 

What if I have received a faulty/defective product?

We are super diligent about our quality checks. In a rare case if you receive a faulty/defective or have any issues with the product, please email us at wecare@oneinamelon.in within 48 hours of receiving the product. Please include your order number and clear images of the defect/issue in the email.

 

Good to know:

Product measurements can vary by 1-2 inches since the method of taking measurements is variable​

 

Do you offer exchange of sizes?

• We do offer a size exchange option. Please mark your purchased item as a 'Size Exchange' in the Return Request Form and mention the size you are looking for. 

• If the size is available, we will ensure a successful exchange, else your request will take a regular route of a return. 

• Please note that there will be no shipping fee deduction on size exchange requests.

 

How can I cancel my order?​

• All products can be cancelled until the order is shipped

• Please email us at wecare@oneinamelon.in in case you want to cancel your order. Please include the order number and the product(s) you wish to cancel in the email

 

Other Policies

• Balance on gift cards cannot be encashed

• Once a product is used, we can not ascertain the durability since the usage of the product varies based on the individual

• Product images are professionally clicked due to which sometimes the colour of the actual product may vary from the image

• In case a product is missing from your shipment please email us at wecare@oneinamelon.in within 24 hours of the receipt of the shipment for us to investigate further